Quill – Your AI Chief of Staff

Terms of Service

Page last updated June 12, 2026

Before you begin, the legal terms below are filled with some dense legal terminology and can be difficult to fully understand. One thing we want to make clear up front is that the content generated by use of the App is yours. You own it, and we do nothing with your content once created. Transcripts, created by our software on your device, and associated content is stored on your device or, if you use Quill Cloud features it is end-to-end encrypted so that we do not have access to your content. As part of our Services, transcripts may necessarily be passed through a third-party AI server. In this case, ownership remains yours, no AI training occurs on your transcripts or content (unlike on public services such as Claude or ChatGPT), and any logs they hold for the purposes of abuse monitoring are deleted within 30-days. Our Vendor data policies are available upon request.

AGREEMENT TO OUR LEGAL TERMS

We are Quill Notes, Inc ("Company," "we," "us," "our").

We operate the service quillmeetings.com (the "Site"), desktop and mobile applications named Quill (the "App"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

We provide desktop, mobile and cloud services to record, transcribe, and create notes from conversations the output of which we call "content."

Please contact us by email at support@quillmeetings.com or by mail to 2261 Market Street, Ste. 5512, San Francisco, CA 94114, United States, with any questions, concerns or requests.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Quill Notes, Inc, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

For purposes of these Legal Terms: (a) "Order Form" means any ordering document, online order, plan-selection or checkout screen (including a direct online checkout processed through Stripe or any other payment processor we make available), or written order that references these Legal Terms or a Master Services Agreement; (b) "MSA" means any master services agreement, master subscription agreement, or similar negotiated agreement signed by both you and us that governs your use of the Services; (c) "Agreement" means these Legal Terms together with any applicable Order Form, MSA, and data processing addendum entered into by the parties; and (d) "Consumer" means an individual who acquires the Services primarily for personal, family, or household purposes.

You accept these Legal Terms when you do any of the following: click to accept or agree where that option is made available; create an account; use the Services; complete a direct online checkout (including through Stripe or any other payment processor we make available); or execute or otherwise accept an Order Form that references these Legal Terms or an MSA. If you accept on behalf of an entity, you represent that you have authority to bind that entity, and "you" refers to that entity. If a conflict exists among the documents that make up the Agreement, the following order of precedence applies, from highest to lowest: (i) the MSA, if any; (ii) the Order Form, if any; (iii) any data processing addendum; and (iv) these Legal Terms. Notwithstanding the foregoing, the sections of these Legal Terms titled "INTELLECTUAL PROPERTY RIGHTS," "DISCLAIMER," and "LIMITATIONS OF LIABILITY" control unless an MSA or Order Form expressly states otherwise in writing. Where an MSA governs your use of the Services, these Legal Terms apply only to the extent the MSA is silent.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

TABLE OF CONTENTS

  1. OUR SERVICES
  2. INTELLECTUAL PROPERTY RIGHTS
  3. USER REPRESENTATIONS
  4. USER REGISTRATION
  5. PURCHASES AND PAYMENT
  6. CANCELLATION
  7. SOFTWARE
  8. PROHIBITED ACTIVITIES
  9. USER GENERATED CONTRIBUTIONS
  10. CONTRIBUTION LICENSE
  11. APPLICATION LICENSE
  12. SERVICES MANAGEMENT
  13. PRIVACY POLICY
  14. COPYRIGHT INFRINGEMENTS
  15. TERM AND TERMINATION
  16. MODIFICATIONS AND INTERRUPTIONS
  17. GOVERNING LAW
  18. DISPUTE RESOLUTION
  19. CORRECTIONS
  20. DISCLAIMER
  21. LIMITATIONS OF LIABILITY
  22. INDEMNIFICATION
  23. USER DATA
  24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
  25. CALIFORNIA USERS AND RESIDENTS
  26. MISCELLANEOUS
  27. RECORDING LAWS
  28. CONTACT US

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services "AS IS" for your personal use or internal business purposes, including any use authorized under a paid subscription or an Order Form.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to: access the Services; and download or print a copy of any portion of the Content to which you have properly gained access for your personal use or internal business purposes. Subject to these Legal Terms and any applicable Order Form, we also grant you a non-exclusive, non-transferable, and non-sublicensable right to access and use the Services during the applicable subscription term, for the number of authorized users and the scope set out in your selected plan or Order Form, for your own personal or internal business purposes.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions and contributions

Note: Terms pertaining to Contributions or Submissions do not apply to your private content ingested or created via normal use of the app. They apply to voluntarily posted user generated content, for example, but not limited to Feedback Submissions and Support Forums.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. PURCHASES AND PAYMENT

We accept the following forms of payment:

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.

You agree to pay all charges at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. If your order is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. Payment terms, including invoicing, billing frequency, currency, and net payment periods, may be specified in an MSA or Order Form, which will control for the transaction it covers.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

6. CANCELLATION

You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. Cancellation, renewal, and subscription term may be specified differently in an MSA or Order Form, which will control for the transaction it covers.

If you are unsatisfied with our Services, please email us at support@quillmeetings.com.

7. SOFTWARE

We may include software for use in connection with our Services. If such software is accompanied by an end user license agreement ("EULA"), the terms of the EULA will govern your use of the software. If such software is not accompanied by a EULA, then we grant to you a non-exclusive, revocable, personal, and non-transferable license to use such software solely in connection with our services and in accordance with these Legal Terms. Any software and any related documentation is provided "AS IS" without warranty of any kind. You accept any and all risk arising out of use or performance of any software.

8. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. Use of the Services for your own personal purposes or internal business purposes, including under a paid subscription or an Order Form, is permitted. You may not resell, sublicense, rent, or otherwise make the Services available to third parties except as we expressly authorize in writing.

As a user of the Services, you agree not to:

9. USER GENERATED CONTRIBUTIONS

Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that your Contributions do not infringe the rights of any third party, are original to you or properly licensed, are not false or misleading, are not unsolicited advertising, and do not violate any applicable law or regulation.

10. CONTRIBUTION LICENSE

By posting your Contributions to any part of the Services, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt, and distribute such Contributions for any purpose, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions.

11. APPLICATION LICENSE

If you access the Services via an application (App), then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with the terms and conditions of this application license contained in these Legal Terms.

12. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to monitor the Services for violations of these Legal Terms, take appropriate legal action against anyone who violates the law or these Legal Terms, refuse or restrict access to the Services, and otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

13. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy: https://www.quillmeetings.com/privacy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States. If the parties enter into a data processing addendum that references these Legal Terms, an Order Form, or an MSA, that addendum governs the processing of personal data and controls over the Privacy Policy to the extent of any conflict.

14. COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a "Notification"). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification.

15. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party.

The following sections survive any expiration or termination of these Legal Terms or the Agreement: INTELLECTUAL PROPERTY RIGHTS; CONTRIBUTION LICENSE; GOVERNING LAW; DISPUTE RESOLUTION; DISCLAIMER; LIMITATIONS OF LIABILITY; INDEMNIFICATION; USER DATA; RECORDING LAWS; any payment obligations accrued before termination; and any other provision that by its nature should survive.

16. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services. We may revise these Legal Terms from time to time, and when we do we will update the version and date shown at the top. Your continued use of the Services after revised Legal Terms are posted constitutes your acceptance of changes that do not materially reduce your rights. For paid subscriptions, changes to these Legal Terms take effect as of your next renewal. Any MSA or Order Form is governed by the version of these Legal Terms in effect as of its effective date, and where an MSA addresses changes to its terms, the MSA controls.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services.

17. GOVERNING LAW

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of California applicable to agreements made and to be entirely performed within the State of California, without regard to its conflict of law principles.

18. DISPUTE RESOLUTION

Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute"), the Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration.

Binding Arbitration
If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute will be finally and exclusively resolved by binding arbitration. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA's Supplementary Procedures for Consumer Related Disputes. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in San Francisco, California.

In no event shall any Dispute brought by either Party related in any way to the Services be commenced more than one (1) year after the cause of action arose.

Restrictions
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Order Form Customers
For customers that enter into an MSA or Order Form, the dispute resolution, governing rules, and venue terms set out in the MSA or Order Form control for the transactions they cover; where both exist, the MSA controls. Where an MSA or Order Form is silent on dispute resolution, Disputes between business customers will be resolved under the AAA Commercial Arbitration Rules rather than the Consumer Rules. This section, including the class-action waiver, applies in full to Consumers and to users who have not entered into an MSA or Order Form.

19. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

20. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS. WITHOUT LIMITING THE FOREGOING, YOU ACKNOWLEDGE THAT THE SERVICES USE AUTOMATED SPEECH RECOGNITION AND ARTIFICIAL INTELLIGENCE, AND THAT TRANSCRIPTS, NOTES, SUMMARIES, AND OTHER AI-GENERATED OUTPUT MAY CONTAIN ERRORS OR OMISSIONS, ARE PROVIDED WITHOUT ANY WARRANTY OF ACCURACY OR COMPLETENESS, AND ARE NOT A SUBSTITUTE FOR YOUR OWN REVIEW AND JUDGMENT.

21. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE GREATER OF THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING OR $100.00 USD.

22. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Services; (3) breach of these Legal Terms; (4) any breach of your representations and warranties set forth in these Legal Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Services with whom you connected via the Services.

23. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data.

24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.

25. CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

26. MISCELLANEOUS

These Legal Terms, together with any applicable MSA, Order Form, data processing addendum, and any policies or operating rules posted by us, constitute the entire agreement and understanding between you and us and supersede all prior agreements on the same subject matter. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. You may not assign or transfer these Legal Terms or any rights or obligations under them without our prior written consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all of your assets, in which case you will provide us with prompt written notice. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services.

27. RECORDING LAWS

Quill provides software that needs to record audio in order to transcribe it on your device. In some jurisdictions, transcribing, even without saving or using the audio may be considered use of an electronic recording device and against the law without first obtaining the consent of those individuals being recorded. You are responsible for knowledge and compliance with all recording laws in the jurisdiction(s) you choose to use the Services, and obtaining proper consent for recording individuals to the extent such consent is necessary. As a specific example of one jurisdiction, California is a "two-party" state meaning it is a violation of California state law to record anyone without first obtaining their consent. To the extent a claim arises against us because you did not obtain proper consent to record others, you agree to defend, indemnify and hold harmless the Company from any such claims.

28. CONTACT US

In order to resolve a complaint regarding the Services, or to receive further information regarding use of the Services, please contact us at:

Quill Notes, Inc
2261 Market Street, Ste. 5512
San Francisco, CA 94114
United States
support@quillmeetings.com